At jaya9, we understand that your trust in us goes beyond fair gameplay or fast withdrawals — it is also about how we handle your personal information responsibly. This document explains in detail how we collect, use, store, and protect your personal data.
This Privacy Policy applies to all users of the jaya9 platform — whether accessed via the website, iOS mobile app, or Android — and is governed by Malaysia's Personal Data Protection Act 2010 (PDPA).
Jaya9 is an online gaming platform committed to protecting the privacy of every member. We take our responsibilities seriously as a data controller under Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy describes our practices regarding the collection, use, storage, and protection of your personal data.
By registering or using the jaya9 platform, you give your consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
Our Commitment: jaya9 will not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. Your data belongs to you — we only retain it for legitimate, transparent purposes.
In operating the jaya9 platform, we collect several categories of personal data depending on how you interact with our services. Below is a comprehensive summary of the data we collect:
| Data Category | Type of Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number, facial photo | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, bank name, transaction history | Mandatory (payment) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Gaming Data | Betting history, wins, losses, bonus activity | Automatic |
| Preference Data | Account settings, language preferences, responsible gaming limits | Options |
2.1 Sensitive Data
Jaya9 does not collect sensitive data such as medical records, religious beliefs, or political affiliations. Identification documents submitted for KYC purposes are stored with full encryption and accessed only by authorised personnel.
Your personal data is collected through various lawful and transparent channels:
3.1 Information You Provide Directly
3.2 Automatically Collected Data
3.3 Data from Third Parties
Important Note: jaya9 only collects data that is necessary for specific, legitimate purposes. We do not collect data that is excessive or irrelevant to the operation of our platform.
The personal data we collect is used for the following identified and lawful purposes:
We Will Not: use your data for purposes not stated above, sell your information to third parties for profit, or use your data for automated decision-making that seriously affects you without human review.
Jaya9 does not share your personal data with external parties except in specific, lawful, and necessary circumstances:
5.1 Trusted Service Providers
We share necessary data with third-party service providers that help us operate the platform, including:
All third parties working with us are bound by strict confidentiality agreements and are only permitted to use your data for agreed purposes.
5.2 Legal Obligations
In certain situations, jaya9 may be required to disclose your data to government authorities or law enforcement when compelled by a court order, warrant, or valid legal obligation under Malaysian law.
5.3 Business Transfers
If jaya9 is involved in any merger, acquisition, or sale of assets, user data may be transferred as part of those assets. You will be informed in advance via a clear notice before any such transfer takes place.
Our Position: jaya9 has never and will never sell or rent your personal data to advertising companies, data brokers, or any third party for marketing purposes without your explicit consent.
6.1 Security Technology
Jaya9 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or accidental disclosure:
6.2 Data Retention Period
Jaya9 retains your personal data only for as long as necessary for the stated purposes or as required by law:
Incident Notification: In the event of a data breach that may affect your rights and freedoms, jaya9 will notify you within 72 hours of becoming aware of the incident, in line with data protection best practices.
The jaya9 platform uses cookies and similar technologies to enhance the user experience and ensure the platform functions properly. Below are the categories of cookies we use:
7.1 Essential Cookies
These cookies are required for core platform operations, including login session management, security verification, and language preferences. They cannot be disabled as they are essential for the platform to function properly.
7.2 Performance & Analytics Cookies
These cookies help us understand how members use our platform — including the most frequently visited pages and time spent. This information is used to improve our platform. Data collected is anonymised and does not personally identify individuals.
7.3 Functional Cookies
These cookies allow the platform to remember your preferences such as username, selected language, and display settings to provide a more personalised experience.
7.4 Managing Cookie Preferences
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality or performance of the jaya9 platform for you.
As a data subject under Malaysia's PDPA, you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 business days.
You may request that we correct any inaccurate or incomplete personal data about you through your account settings or by contacting our support team.
You may object to the processing of your personal data for direct marketing purposes at any time, without needing to give a reason.
You have the right to receive your personal data in a machine-readable format and transfer it to another service provider.
In certain circumstances, you may request the deletion of your personal data, subject to legal obligations that require its retention.
You may request that we restrict the processing of your personal data in certain circumstances, such as when you are disputing the accuracy of that data.
How to Submit a Request: To exercise any of the above rights, contact our Data Protection Officer by email at [email protected] or via our Live Chat. We will process your request within 21 business days.
In the course of operating the jaya9 platform, your personal data may be transferred to, and stored on, servers located outside Malaysia. Such transfers are only carried out where the recipient country offers equivalent data protection standards, or where adequate safeguards such as approved standard contractual clauses are in place.
Jaya9 ensures that all international data transfers comply with Malaysia's PDPA requirements and applicable data protection agreements. We only work with international service providers that demonstrate high, verifiable security and privacy standards.
Jaya9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. When we make significant changes, we will:
Continued use of the jaya9 platform after changes to this Privacy Policy are published constitutes your acceptance of the amended terms.
If you have any questions, concerns, or complaints about how jaya9 handles your personal data, we encourage you to contact us first before filing a complaint with the relevant authorities:
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body under PDPA 2010.
We do not merely meet the minimum legal requirements — we hold ourselves to data protection standards that go beyond what is mandated.
Every bit of data moving between your device and jaya9's servers is protected with 256-bit SSL encryption — the same technology used by leading banks in Malaysia. Your data never travels unencrypted.
Jaya9 operates in full compliance with Malaysia's Personal Data Protection Act 2010. We have an appointed Data Protection Officer and thoroughly documented data processing procedures.
Jaya9 has a strict policy — we never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data remains yours alone.
Through your jaya9 account settings, you can manage your privacy preferences, set game limits, request access to your data, or close your account — all entirely within your control.
Jaya9's security systems and data protection practices are regularly assessed by independent third-party security auditors, ensuring our protection standards remain current against the latest threats.
You may opt out of marketing communications at any time via the unsubscribe link in our emails or through your account settings. We respect your choice, no questions asked.